Autotask PSA vs Gradient MSP Synthesize
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $95.00–$95.00 · 2 data points
Quote range $199.00–$199.00 · 2 data points
Quick verdict
Gradient MSP Synthesize wins on aggregate MSP sentiment, API grade and tenancy depth — but Autotask PSA is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | flat / mo |
|---|---|---|
| List price / unit | $95.00 | $199.00 |
| Reported quote range | $95.00 – $95.00 | $199.00 – $199.00 |
| Reported seat minimum | 1 units | None |
| Contract term | 1–3 year lock | Month-to-month |
| API grade / tenancy | API B · tenancy 4/5 | API A · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between Autotask PSA and Gradient MSP Synthesize today. Native contract reconciliation (Verified)
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Autotask PSA: pros & cons
- Snappy UI
- Native Datto RMM sync
- Good default reports
- Less flexible workflows
- Contract terms
Verified 2,000 Endpoints • 8 Techs“Solid daily driver. Procurement and renewals are where the pain lives.”
Gradient MSP Synthesize: pros & cons
- Finds unbilled seats fast
- Wide vendor coverage
- Pays for itself
- Tier pricing scales with vendors
- Setup requires clean agreements
Verified 2,000 Endpoints • 8 Techs“Found $2,800/mo of unbilled licences in the first reconciliation run.”