Does Vijilan integrate with ConnectWise PSA?
Sync depth, webhook support, known API limits and setup order for the Vijilan + ConnectWise PSA pairing.
Compatibility index
93/100
Native SOC escalation→ticket routing (Verified)
Native integration
API depth: grades A / BMulti-tenancy: 5/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
VI
Vijilan
MDR / SOC
API A
AlertsVijilan ConnectWise PSA
Devices / assetsVijilan ConnectWise PSA
TicketsConnectWise PSA Vijilan
Time & billingConnectWise PSA Vijilan
CO
ConnectWise PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Seat minimums apply (Vijilan: 50, ConnectWise PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other PSA options with native Vijilan sync
Vijilan + ConnectWise PSA: frequently asked questions
- Does Vijilan integrate with ConnectWise PSA?
- Yes — Vijilan and ConnectWise PSA have a native integration. Native SOC escalation→ticket routing (Verified) The pairing scores 93 out of 100 on our compatibility index.
- How do you set up Vijilan with ConnectWise PSA?
- Create an API user or integration key in Vijilan, authorise it in ConnectWise PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Vijilan + ConnectWise PSA integration?
- Seat minimums apply (Vijilan: 50, ConnectWise PSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.