Does Vijilan integrate with Autotask PSA?
Sync depth, webhook support, known API limits and setup order for the Vijilan + Autotask PSA pairing.
Compatibility index
93/100
Native SOC escalation→ticket routing (Verified)
Native integration
API depth: grades A / BMulti-tenancy: 5/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
VI
Vijilan
MDR / SOC
API A
AlertsVijilan Autotask PSA
Devices / assetsVijilan Autotask PSA
TicketsAutotask PSA Vijilan
Time & billingAutotask PSA Vijilan
AU
Autotask PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Seat minimums apply (Vijilan: 50, Autotask PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other PSA options with native Vijilan sync
Vijilan + Autotask PSA: frequently asked questions
- Does Vijilan integrate with Autotask PSA?
- Yes — Vijilan and Autotask PSA have a native integration. Native SOC escalation→ticket routing (Verified) The pairing scores 93 out of 100 on our compatibility index.
- How do you set up Vijilan with Autotask PSA?
- Create an API user or integration key in Vijilan, authorise it in Autotask PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Vijilan + Autotask PSA integration?
- Seat minimums apply (Vijilan: 50, Autotask PSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.