Does Vijilan integrate with ConnectWise Automate?
Sync depth, webhook support, known API limits and setup order for the Vijilan + ConnectWise Automate pairing.
Compatibility index
71/100
Script-based onboarding; alerting via PSA
Partial integration
API depth: grades A / CMulti-tenancy: 5/5 and 4/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
VI
Vijilan
MDR / SOC
API A
AlertsVijilan ConnectWise Automate
Devices / assetsVijilan ConnectWise Automate
TicketsConnectWise Automate Vijilan
Time & billingConnectWise Automate Vijilan
CO
ConnectWise Automate
RMM
API C
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades A and C limit real-time events.
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (Vijilan: 50, ConnectWise Automate: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other RMM options with native Vijilan sync
Vijilan + ConnectWise Automate: frequently asked questions
- Does Vijilan integrate with ConnectWise Automate?
- Partially — Vijilan and ConnectWise Automate connect, but not fully. Script-based onboarding; alerting via PSA The pairing scores 71 out of 100 on our compatibility index.
- How do you set up Vijilan with ConnectWise Automate?
- Create an API user or integration key in Vijilan, authorise it in ConnectWise Automate, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Vijilan + ConnectWise Automate integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (Vijilan: 50, ConnectWise Automate: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.