Does Proofpoint Essentials integrate with Gradient MSP Synthesize?
Sync depth, webhook support, known API limits and setup order for the Proofpoint Essentials + Gradient MSP Synthesize pairing.
Compatibility index
89/100
Native mailbox reconciliation (Verified)
Native integration
API depth: grades C / AMulti-tenancy: 4/5 and 5/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
PR
Proofpoint Essentials
Email Security
API C
AlertsProofpoint Essentials Gradient MSP Synthesize
Devices / assetsProofpoint Essentials Gradient MSP Synthesize
TicketsGradient MSP Synthesize Proofpoint Essentials
Time & billingGradient MSP Synthesize Proofpoint Essentials
GR
Gradient MSP Synthesize
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Polling required — API grades C and A limit real-time events.
Common bottlenecks & caveats
- API rate limits on Proofpoint Essentials cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (Proofpoint Essentials: 25, Gradient MSP Synthesize: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.