Does Hudu integrate with IT Glue?

Data flow diagram

How records move between the two systems once the integration is enabled.

Integration checklist

• Bidirectional ticket / alert sync

  No vendor-supported path; needs a webhook relay or automation platform.

• Asset / device mapping

  Assets must be reconciled manually or via CSV import.

• Alert escalation rules

  Escalation logic has to live in one system; expect duplicated rule sets.

• Billing reconciliation

  Neither product owns billing — reconcile through your billing/PSA layer.

• Webhook / event support

  Both sides expose event webhooks (API grades A and B).

Common bottlenecks & caveats

• Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
• Seat minimums apply (Hudu: 3, IT Glue: 5) — small tenants pay for unused units.
• Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.

Hudu + IT Glue: frequently asked questions

Does Hudu integrate with IT Glue?

There is no documented native integration between Hudu and IT Glue. The pairing scores 56 out of 100, so plan on a webhook relay or an automation platform to move events between them.

How do you set up Hudu with IT Glue?

Create an API user or integration key in Hudu, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.

What are the known limitations of the Hudu + IT Glue integration?

Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (Hudu: 3, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.