Does CrowdStrike Falcon integrate with HaloPSA?
Sync depth, webhook support, known API limits and setup order for the CrowdStrike Falcon + HaloPSA pairing.
Compatibility index
97/100
Native detection→ticket creation via Falcon webhooks (Verified)
Native integration
API depth: grades A / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CR
CrowdStrike Falcon
MDR / SOC
API A
AlertsCrowdStrike Falcon HaloPSA
Devices / assetsCrowdStrike Falcon HaloPSA
TicketsHaloPSA CrowdStrike Falcon
Time & billingHaloPSA CrowdStrike Falcon
HA
HaloPSA
PSA
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and A).
Common bottlenecks & caveats
- Seat minimums apply (CrowdStrike Falcon: 100, HaloPSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other PSA options with native CrowdStrike Falcon sync
CrowdStrike Falcon + HaloPSA: frequently asked questions
- Does CrowdStrike Falcon integrate with HaloPSA?
- Yes — CrowdStrike Falcon and HaloPSA have a native integration. Native detection→ticket creation via Falcon webhooks (Verified) The pairing scores 97 out of 100 on our compatibility index.
- How do you set up CrowdStrike Falcon with HaloPSA?
- Create an API user or integration key in CrowdStrike Falcon, authorise it in HaloPSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the CrowdStrike Falcon + HaloPSA integration?
- Seat minimums apply (CrowdStrike Falcon: 100, HaloPSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.