Does CrowdStrike Falcon integrate with ConnectWise PSA?
Sync depth, webhook support, known API limits and setup order for the CrowdStrike Falcon + ConnectWise PSA pairing.
Compatibility index
90/100
Native alert ingestion into ConnectWise PSA (Verified)
Native integration
API depth: grades A / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CR
CrowdStrike Falcon
MDR / SOC
API A
AlertsCrowdStrike Falcon ConnectWise PSA
Devices / assetsCrowdStrike Falcon ConnectWise PSA
TicketsConnectWise PSA CrowdStrike Falcon
Time & billingConnectWise PSA CrowdStrike Falcon
CO
ConnectWise PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Seat minimums apply (CrowdStrike Falcon: 100, ConnectWise PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other PSA options with native CrowdStrike Falcon sync
CrowdStrike Falcon + ConnectWise PSA: frequently asked questions
- Does CrowdStrike Falcon integrate with ConnectWise PSA?
- Yes — CrowdStrike Falcon and ConnectWise PSA have a native integration. Native alert ingestion into ConnectWise PSA (Verified) The pairing scores 90 out of 100 on our compatibility index.
- How do you set up CrowdStrike Falcon with ConnectWise PSA?
- Create an API user or integration key in CrowdStrike Falcon, authorise it in ConnectWise PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the CrowdStrike Falcon + ConnectWise PSA integration?
- Seat minimums apply (CrowdStrike Falcon: 100, ConnectWise PSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.