Does CrowdStrike Falcon Go/Pro integrate with ConnectWise PSA?
Sync depth, webhook support, known API limits and setup order for the CrowdStrike Falcon Go/Pro + ConnectWise PSA pairing.
Compatibility index
69/100
Third-party connector required
Partial integration
API depth: grades A / BMulti-tenancy: 3/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CR
CrowdStrike Falcon Go/Pro
MDR / SOC
API A
AlertsCrowdStrike Falcon Go/Pro ConnectWise PSA
Devices / assetsCrowdStrike Falcon Go/Pro ConnectWise PSA
TicketsConnectWise PSA CrowdStrike Falcon Go/Pro
Time & billingConnectWise PSA CrowdStrike Falcon Go/Pro
CO
ConnectWise PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (CrowdStrike Falcon Go/Pro: 100, ConnectWise PSA: 1) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.