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Does Cisco Umbrella integrate with HaloPSA?

Sync depth, webhook support, known API limits and setup order for the Cisco Umbrella + HaloPSA pairing.

Compatibility index
72/100

Alert forwarding only

Partial integration
API depth: grades B / AMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

CI
Cisco Umbrella
DNS / Network
API B
AlertsCisco Umbrella HaloPSA
Devices / assetsCisco Umbrella HaloPSA
TicketsHaloPSA Cisco Umbrella
Time & billingHaloPSA Cisco Umbrella
HA
HaloPSA
PSA
API A

Integration checklist

  • Bidirectional ticket / alert sync

    One-way alert push only — closing the ticket does not clear the alert.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Escalation logic has to live in one system; expect duplicated rule sets.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and A).

Common bottlenecks & caveats

  • Sync depth is partial — budget technician time or an automation platform such as Rewst.
  • Seat minimums apply (Cisco Umbrella: 100, HaloPSA: 1) — small tenants pay for unused units.
  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Cisco Umbrella vs HaloPSA

Cisco Umbrella + HaloPSA: frequently asked questions

Does Cisco Umbrella integrate with HaloPSA?
Partially — Cisco Umbrella and HaloPSA connect, but not fully. Alert forwarding only The pairing scores 72 out of 100 on our compatibility index.
How do you set up Cisco Umbrella with HaloPSA?
Create an API user or integration key in Cisco Umbrella, authorise it in HaloPSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Cisco Umbrella + HaloPSA integration?
Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Cisco Umbrella: 100, HaloPSA: 1) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.