Does Axcient x360Recover integrate with Gradient MSP Synthesize?
Sync depth, webhook support, known API limits and setup order for the Axcient x360Recover + Gradient MSP Synthesize pairing.
Compatibility index
96/100
Native seat reconciliation (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AX
Axcient x360Recover
BCDR
API B
AlertsAxcient x360Recover Gradient MSP Synthesize
Devices / assetsAxcient x360Recover Gradient MSP Synthesize
TicketsGradient MSP Synthesize Axcient x360Recover
Time & billingGradient MSP Synthesize Axcient x360Recover
GR
Gradient MSP Synthesize
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.