Does Axcient x360Recover integrate with Gradient MSP Synthesize?

Name: Axcient x360Recover
Brand: Axcient
Rating: 4.0 (1 reviews)

Sync depth, webhook support, known API limits and setup order for the Axcient x360Recover + Gradient MSP Synthesize pairing.

Compatibility index

96/100

Native seat reconciliation (Verified)

Native integration

API depth: grades B / AMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

Axcient x360Recover

BCDR

API B

AlertsAxcient x360Recover Gradient MSP Synthesize

Devices / assetsAxcient x360Recover Gradient MSP Synthesize

TicketsGradient MSP Synthesize Axcient x360Recover

Time & billingGradient MSP Synthesize Axcient x360Recover

Gradient MSP Synthesize

Billing & CPQ

API A

Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
Webhook / event support
Both sides expose event webhooks (API grades B and A).

Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.

Does Axcient x360Recover integrate with Gradient MSP Synthesize?: Yes — Axcient x360Recover and Gradient MSP Synthesize have a native integration. Native seat reconciliation (Verified) The pairing scores 96 out of 100 on our compatibility index.
How do you set up Axcient x360Recover with Gradient MSP Synthesize?: Create an API user or integration key in Axcient x360Recover, authorise it in Gradient MSP Synthesize, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Axcient x360Recover + Gradient MSP Synthesize integration?: Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.