NinjaOne vs Cisco Umbrella

Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.

Community pick

$3.20

per endpoint / mo

Support4.5/5

Billing integrity4.0/5

API stability5.0/5

Quote range $2.85–$3.75 · 4 data points

Cisco

$2.40

per endpoint / mo

Support3.0/5

Billing integrity3.0/5

API stability3.0/5

Quote range $2.40–$2.40 · 2 data points

Quick verdict

NinjaOne wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.

Integration between them

50/100

Pricing model	per endpoint / mo	per endpoint / mo
List price / unit	$3.20	$2.40
Reported quote range	$2.85 – $3.75	$2.40 – $2.40
Reported seat minimum	50 units	100 units
Contract term	1 year	1 year
API grade / tenancy	API A · tenancy 5/5	API B · tenancy 3/5
Contract gotchas	50 endpoint minimum on every agreement. Backup, MDM and documentation are priced as separate SKUs. Annual pre-pay discount is quoted as the headline number.	100 seat minimum typical. Multi-tenant management is weaker for MSPs.

What actually flows between NinjaOne and Cisco Umbrella today. No documented native integration between NinjaOne and Cisco Umbrella.

Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
Asset / device mapping
Assets must be reconciled manually or via CSV import.
Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
Webhook / event support
Both sides expose event webhooks (API grades A and B).

Verified 1,500 Endpoints • 5 Techs
“Support answers in minutes with an actual engineer. Patch compliance went from 71% to 96% in a quarter.”

Co-Managed MSP Owner • 2,800 Endpoints
“API let us build our own billing reconciliation in a weekend. No throttling surprises.”

Verified 4,100 Endpoints • 16 Techs
“We keep it for the enterprise clients who ask for Cisco by name.”

Is NinjaOne cheaper than Cisco Umbrella?: NinjaOne lists at $3.20 per endpoint / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: NinjaOne quotes range $2.85–$3.75 and Cisco Umbrella quotes range $2.40–$2.40.
Do NinjaOne and Cisco Umbrella integrate with each other?: There is no documented native integration between NinjaOne and Cisco Umbrella. Expect to relay events through webhooks or an automation platform such as Rewst.
Which has the better API, NinjaOne or Cisco Umbrella?: NinjaOne carries an API grade of A and Cisco Umbrella a grade of B. NinjaOne is the stronger option for automation and custom reporting.
Which seat minimums and contract terms apply?: NinjaOne: 50 unit minimum, 1 year. Cisco Umbrella: 100 unit minimum, 1 year.
Which should an MSP choose between NinjaOne and Cisco Umbrella?: Choose NinjaOne if you value patching reliability; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.