IT Glue vs Vijilan
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $39.00–$46.00 · 3 data points
Quote range $2.95–$3.50 · 3 data points
Quick verdict
Vijilan wins on aggregate MSP sentiment, API grade and tenancy depth — but IT Glue is cheaper per unit in some quoted tiers.
Pricing comparison matrix
| Pricing model | per user / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $39.00 | $3.50 |
| Reported quote range | $39.00 – $46.00 | $2.95 – $3.50 |
| Reported seat minimum | 5 units | 50 units |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API B · tenancy 5/5 | API A · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between IT Glue and Vijilan today. Runbook linking; no automated asset sync
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”
Vijilan: pros & cons
- Full-stack asset coverage across all 7 layers
- Praxis™ AI SOC platform with human oversight at every tier
- Boutique, concierge-level service model
- 24x7x365 human SOC — nights, weekends and holidays covered
- CrowdStrike partner: implements and manages Falcon end to end
- Co-branded reporting — never competes with its partners for their clients
- Month-to-month terms and multi-tenant by design
- Not a standalone EDR — it operates on top of your chosen sensor
- Alert tuning needs MSP input in the first weeks
Verified 1,200 Endpoints • 6 Techs“We kept CrowdStrike and handed the console to Vijilan. Escalations arrive at 3am already investigated, which is exactly why we stopped staffing an after-hours rota.”
Co-Managed MSP Owner • 2,000 Endpoints“Falcon Complete handles containment; Vijilan handles everything around it — tuning, log retention, client reporting and our PSA workflow.”
IT Glue vs Vijilan: frequently asked questions
- Is IT Glue cheaper than Vijilan?
- IT Glue lists at $39.00 per user / mo and Vijilan at $3.50 per endpoint / mo. Because the pricing models differ, compare them at your own size: IT Glue quotes range $39.00–$46.00 and Vijilan quotes range $2.95–$3.50.
- Do IT Glue and Vijilan integrate with each other?
- Partially. Runbook linking; no automated asset sync
- Which has the better API, IT Glue or Vijilan?
- IT Glue carries an API grade of B and Vijilan a grade of A. Vijilan is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- IT Glue: 5 unit minimum, 1 year. Vijilan: 50 unit minimum, month-to-month.
- Which should an MSP choose between IT Glue and Vijilan?
- Choose IT Glue if you value relationship mapping; choose Vijilan if you value full-stack asset coverage across all 7 layers. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.