IT Glue vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $39.00–$46.00 · 3 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
IT Glue wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per user / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $39.00 | $2.40 |
| Reported quote range | $39.00 – $46.00 | $2.40 – $2.40 |
| Reported seat minimum | 5 units | 100 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API B · tenancy 5/5 | API B · tenancy 3/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between IT Glue and Cisco Umbrella today. No documented native integration between IT Glue and Cisco Umbrella.
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
IT Glue vs Cisco Umbrella: frequently asked questions
- Is IT Glue cheaper than Cisco Umbrella?
- IT Glue lists at $39.00 per user / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: IT Glue quotes range $39.00–$46.00 and Cisco Umbrella quotes range $2.40–$2.40.
- Do IT Glue and Cisco Umbrella integrate with each other?
- There is no documented native integration between IT Glue and Cisco Umbrella. Expect to relay events through webhooks or an automation platform such as Rewst.
- Which has the better API, IT Glue or Cisco Umbrella?
- IT Glue carries an API grade of B and Cisco Umbrella a grade of B. They are comparable, so choose on pricing model and integration depth.
- Which seat minimums and contract terms apply?
- IT Glue: 5 unit minimum, 1 year. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between IT Glue and Cisco Umbrella?
- Choose IT Glue if you value relationship mapping; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.