Datto RMM vs Syncro

Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.

Kaseya

$2.90

per endpoint / mo

Support3.0/5

Billing integrity2.0/5

API stability3.0/5

Quote range $2.90–$3.40 · 3 data points

Community pick

$139.00

per tech / mo

Support4.0/5

Billing integrity5.0/5

API stability4.0/5

Quote range $129.00–$139.00 · 3 data points

Quick verdict

Syncro wins on aggregate MSP sentiment, API grade and tenancy depth — but Datto RMM is cheaper per unit in list pricing.

Integration between them

43/100

Pricing model	per endpoint / mo	per tech / mo
List price / unit	$2.90	$139.00
Reported quote range	$2.90 – $3.40	$129.00 – $139.00
Reported seat minimum	100 units	1 units
Contract term	1–3 year lock	Month-to-month
API grade / tenancy	API B · tenancy 4/5	API B · tenancy 3/5
Contract gotchas	100 endpoint minimum, commonly 36-month term. Bundle discounts unwind if you drop any single Kaseya SKU. Auto-renewal notice windows are strict.	Per-tech pricing means adding staff, not endpoints, raises cost. Integrated PSA is lighter than Halo or ConnectWise.

What actually flows between Datto RMM and Syncro today. No documented native integration between Datto RMM and Syncro.

Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
Asset / device mapping
Assets must be reconciled manually or via CSV import.
Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
Webhook / event support
Both sides expose event webhooks (API grades B and B).

Verified 3,200 Endpoints • 11 Techs
“The product is fine. The contract is the product risk — read the auto-renew clause twice before signing.”

Verified 900 Endpoints • 3 Techs
“Cheapest path to a real stack for a small shop. Billing has never surprised us once.”