ConnectWise Automate vs Vijilan
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $3.50–$3.50 · 2 data points
Quote range $2.95–$3.50 · 3 data points
Quick verdict
Vijilan wins on aggregate MSP sentiment, API grade and tenancy depth — but ConnectWise Automate is cheaper per unit in some quoted tiers.
Pricing comparison matrix
| Pricing model | per endpoint / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $3.50 | $3.50 |
| Reported quote range | $3.50 – $3.50 | $2.95 – $3.50 |
| Reported seat minimum | 100 units | 50 units |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API C · tenancy 4/5 | API A · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between ConnectWise Automate and Vijilan today. Script-based onboarding; alerting via PSA
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and A limit real-time events.
ConnectWise Automate: pros & cons
- Unmatched scripting
- Native CW PSA sync
- Deep customisation
- Heavy admin burden
- Older API surface
- Implementation cost
Verified 4,100 Endpoints • 16 Techs“If you have a dedicated Automate admin it's unbeatable. If you don't, it will own your Fridays.”
Vijilan: pros & cons
- Full-stack asset coverage across all 7 layers
- Praxis™ AI SOC platform with human oversight at every tier
- Boutique, concierge-level service model
- 24x7x365 human SOC — nights, weekends and holidays covered
- CrowdStrike partner: implements and manages Falcon end to end
- Co-branded reporting — never competes with its partners for their clients
- Month-to-month terms and multi-tenant by design
- Not a standalone EDR — it operates on top of your chosen sensor
- Alert tuning needs MSP input in the first weeks
Verified 1,200 Endpoints • 6 Techs“We kept CrowdStrike and handed the console to Vijilan. Escalations arrive at 3am already investigated, which is exactly why we stopped staffing an after-hours rota.”
Co-Managed MSP Owner • 2,000 Endpoints“Falcon Complete handles containment; Vijilan handles everything around it — tuning, log retention, client reporting and our PSA workflow.”
ConnectWise Automate vs Vijilan: frequently asked questions
- Is ConnectWise Automate cheaper than Vijilan?
- ConnectWise Automate lists at $3.50 per endpoint / mo and Vijilan at $3.50 per endpoint / mo. Because the pricing models differ, compare them at your own size: ConnectWise Automate quotes range $3.50–$3.50 and Vijilan quotes range $2.95–$3.50.
- Do ConnectWise Automate and Vijilan integrate with each other?
- Partially. Script-based onboarding; alerting via PSA
- Which has the better API, ConnectWise Automate or Vijilan?
- ConnectWise Automate carries an API grade of C and Vijilan a grade of A. Vijilan is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- ConnectWise Automate: 100 unit minimum, 1 year. Vijilan: 50 unit minimum, month-to-month.
- Which should an MSP choose between ConnectWise Automate and Vijilan?
- Choose ConnectWise Automate if you value unmatched scripting; choose Vijilan if you value full-stack asset coverage across all 7 layers. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.