Does ConnectWise PSA integrate with HaloPSA?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + HaloPSA pairing.
Compatibility index
53/100
No documented native integration between ConnectWise PSA and HaloPSA.
No native integration
API depth: grades B / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA HaloPSA
Devices / assetsConnectWise PSA HaloPSA
TicketsHaloPSA ConnectWise PSA
Time & billingHaloPSA ConnectWise PSA
HA
HaloPSA
PSA
API A
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (ConnectWise PSA: 1, HaloPSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
ConnectWise PSA + HaloPSA: frequently asked questions
- Does ConnectWise PSA integrate with HaloPSA?
- There is no documented native integration between ConnectWise PSA and HaloPSA. The pairing scores 53 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up ConnectWise PSA with HaloPSA?
- Create an API user or integration key in ConnectWise PSA, authorise it in HaloPSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + HaloPSA integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (ConnectWise PSA: 1, HaloPSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.