Does CrowdStrike Falcon integrate with Gradient MSP Synthesize?
Sync depth, webhook support, known API limits and setup order for the CrowdStrike Falcon + Gradient MSP Synthesize pairing.
Compatibility index
79/100
Manual seat reporting
Partial integration
API depth: grades A / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CR
CrowdStrike Falcon
MDR / SOC
API A
AlertsCrowdStrike Falcon Gradient MSP Synthesize
Devices / assetsCrowdStrike Falcon Gradient MSP Synthesize
TicketsGradient MSP Synthesize CrowdStrike Falcon
Time & billingGradient MSP Synthesize CrowdStrike Falcon
GR
Gradient MSP Synthesize
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Counts must be exported and matched by hand each month.
- Webhook / event support
Both sides expose event webhooks (API grades A and A).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (CrowdStrike Falcon: 100, Gradient MSP Synthesize: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Billing & CPQ options with native CrowdStrike Falcon sync
CrowdStrike Falcon + Gradient MSP Synthesize: frequently asked questions
- Does CrowdStrike Falcon integrate with Gradient MSP Synthesize?
- Partially — CrowdStrike Falcon and Gradient MSP Synthesize connect, but not fully. Manual seat reporting The pairing scores 79 out of 100 on our compatibility index.
- How do you set up CrowdStrike Falcon with Gradient MSP Synthesize?
- Create an API user or integration key in CrowdStrike Falcon, authorise it in Gradient MSP Synthesize, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the CrowdStrike Falcon + Gradient MSP Synthesize integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (CrowdStrike Falcon: 100, Gradient MSP Synthesize: none) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.