Does CrowdStrike Falcon integrate with ConnectWise Automate?
Sync depth, webhook support, known API limits and setup order for the CrowdStrike Falcon + ConnectWise Automate pairing.
Compatibility index
86/100
Native deployment plugin (Verified)
Native integration
API depth: grades A / CMulti-tenancy: 4/5 and 4/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CR
CrowdStrike Falcon
MDR / SOC
API A
AlertsCrowdStrike Falcon ConnectWise Automate
Devices / assetsCrowdStrike Falcon ConnectWise Automate
TicketsConnectWise Automate CrowdStrike Falcon
Time & billingConnectWise Automate CrowdStrike Falcon
CO
ConnectWise Automate
RMM
API C
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades A and C limit real-time events.
Common bottlenecks & caveats
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (CrowdStrike Falcon: 100, ConnectWise Automate: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other RMM options with native CrowdStrike Falcon sync
CrowdStrike Falcon + ConnectWise Automate: frequently asked questions
- Does CrowdStrike Falcon integrate with ConnectWise Automate?
- Yes — CrowdStrike Falcon and ConnectWise Automate have a native integration. Native deployment plugin (Verified) The pairing scores 86 out of 100 on our compatibility index.
- How do you set up CrowdStrike Falcon with ConnectWise Automate?
- Create an API user or integration key in CrowdStrike Falcon, authorise it in ConnectWise Automate, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the CrowdStrike Falcon + ConnectWise Automate integration?
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (CrowdStrike Falcon: 100, ConnectWise Automate: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.