Does Autotask PSA integrate with ConnectWise PSA?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + ConnectWise PSA pairing.
Compatibility index
46/100
No documented native integration between Autotask PSA and ConnectWise PSA.
No native integration
API depth: grades B / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA ConnectWise PSA
Devices / assetsAutotask PSA ConnectWise PSA
TicketsConnectWise PSA Autotask PSA
Time & billingConnectWise PSA Autotask PSA
CO
ConnectWise PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Autotask PSA: 1, ConnectWise PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Autotask PSA + ConnectWise PSA: frequently asked questions
- Does Autotask PSA integrate with ConnectWise PSA?
- There is no documented native integration between Autotask PSA and ConnectWise PSA. The pairing scores 46 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up Autotask PSA with ConnectWise PSA?
- Create an API user or integration key in Autotask PSA, authorise it in ConnectWise PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + ConnectWise PSA integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (Autotask PSA: 1, ConnectWise PSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.